key metric reporting

Key Metric Reporting allows you to see all operational processes at a glance.   Collecting and analyzing data involves an understanding how different institutional functions operations, what measures are important to management, and how to spot deficiencies that don't make sense.  Benchmarking  is valuable in that it uses facts to determine a function's performance.  Our KMR addresses each area of operations and measures activity month-by-month:

Deposit Operations Performance 

Staffing - tracking headcount

Branch Currency Levels

ATM Activity

Cash Inventory by Branch

Debit cards as a % of  checking accounts

ACH Origination

Debit Card Disputes

Levies, Garnishments, Subpoenas

New Accounts/Closed Accounts

Report by Account Type

Statements - eStatements vs paper

Teller Transactions

Wire Transfer Activity

Loan Operations 

Staffing - tracking headcount

Breakdown of Loan types per month

Technical Exception Tracking

Paid Outs

Loan Advances

Loan Processor totals

Loans Booked

Loan Review

Imaging

UCCs filed

Credit Report pulled

Mortgages Filed/Released

Product Performance

Credit Cards

Remote Deposit Capture

ACH Origination

Business Online Payroll

Merchant Services

Call Center Volumes        

Inbound calls

eMail support

Online Volumes

Mobile Banking Users as a % of checking accounts

Active Bill Pay Users as a % of checking accounts

Active online banking users as a % of check accounts

% of accounts opened online

Online transaction activity

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